Update Case
PATCH/cases/:caseNumber
Changes some of the details of a case that is still open.
Only the fields you send are written; anything you leave out keeps its current value. The same applies inside a contact: sending an e-mail address and a last name updates those two details and leaves the rest of that contact as it was. Sending an empty body is accepted and changes nothing.
Only the details listed below can be changed this way. For anything else, such as correcting the description, the equipment or the site, send a message on the case instead and the teams handling it will take it from there.
The response carries the case as it stands after the change, so there is no need to read it back afterwards.
Request
Responses
- 200
- 400
- 404
- 409
- 500
The case as it stands after the update.
A value sent is not accepted, for instance a severity outside 1 to 3.
No case with this number belongs to your account.
The case is closed and no longer accepts changes. A resolved case is not closed: it can still be updated, which is how you tell us a problem has come back.