Add Case Message
POST/cases/:caseNumber/messages
Adds a message to the conversation on this case. Use it to answer a question from the engineers, send the information they asked for, or report that the situation has changed.
The message becomes visible to the teams handling the case and appears in the message list straight away.
Send replyTo to answer a particular message rather than open a new thread. Without it your
message is added at the top level of the conversation.
Request
Responses
- 201
- 400
- 404
- 409
- 500
The message has been added.
The message is empty or exceeds the maximum length.
Either no case with this number belongs to your account, or replyTo cannot be
answered — no message on that case carries this identifier, or it names an answer rather
than a message.
The case is closed and no longer accepts messages. A resolved case still does.