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Evernex Connect API

The Evernex Connect API lets your systems create and manage Evernex support cases programmatically — open a case, track its status, exchange messages, and attach files — instead of relying on manual channels.

What you can do​

  • Create a case for a piece of equipment, service, or contract.
  • List and search your cases, with filters like serial number, service ID, or contract ID.
  • Get full details of a specific case, including its current status and on-site intervention history.
  • Update an open case (severity, contacts, requested intervention date).
  • Exchange messages on a case, and attach files (e.g. logs, photos) to support the resolution process.
View API Reference

Authentication​

The API is secured with OAuth 2.0 (Client Credentials grant). Before calling any endpoint, exchange your client ID and secret for an access token — see the dedicated Get Access Token page for the exact request and response format.

Access credentials (client ID and secret) are issued by Evernex as part of your onboarding and are never published on this site.

Environments​

This API is available in two environments:

  • Sandbox — for building and testing your integration, using non-production data.
  • Production — for live, real support cases.

Each environment has its own base URL, OAuth token endpoint, and Postman collection — see the tabs at the top of the API Reference page.