{ "item": [ { "id": "29546b5b-da90-4b6f-b041-13e96f41aa28", "name": "Authentication", "description": { "content": "", "type": "text/plain" }, "item": [ { "id": "adda54b1-76fd-4783-b20a-2fd59f4d57ce", "name": "Get Access Token", "request": { "name": "Get Access Token", "description": { "content": "Exchange your client ID and secret for an OAuth 2.0 access token. Send this request with a `Content-Type: application/x-www-form-urlencoded` header, using the Sandbox or Production token URL shown on the [Home page](/) depending on which environment you're targeting - the two environments do **not** share the same token endpoint.", "type": "text/plain" }, "url": { "protocol": "https", "path": [ "oauth", "token" ], "host": [ "{{baseUrlProd}}" ], "query": [], "variable": [] }, "header": [ { "key": "Content-Type", "value": "application/x-www-form-urlencoded" }, { "key": "Accept", "value": "application/json" } ], "method": "POST", "auth": null, "body": { "mode": "urlencoded", "urlencoded": [ { "disabled": false, "key": "client_id", "value": "string", "description": "(Required) Your application's unique client identifier." }, { "disabled": false, "key": "client_secret", "value": "string", "description": "(Required) Your application's secure client secret." } ] } }, "response": [ { "id": "29750204-7d88-4d11-85ff-45a3ff3f2d4c", "name": "Access token issued successfully.", "originalRequest": { "url": { "protocol": "https", "path": [ "oauth", "token" ], "host": [ "connect", "evernex", "com" ], "query": [], "variable": [] }, "header": [ { "key": "Accept", "value": "application/json" } ], "method": "POST", "body": { "mode": "urlencoded", "urlencoded": [ { "disabled": false, "description": { "content": "(Required) Your application's unique client identifier.", "type": "text/plain" }, "key": "client_id", "value": "string" }, { "disabled": false, "description": { "content": "(Required) Your application's secure client secret.", "type": "text/plain" }, "key": "client_secret", "value": "string" } ] } }, "status": "OK", "code": 200, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"access_token\": \"string\",\n \"token_type\": \"Bearer\",\n \"expires_in\": 8128,\n \"ext_expires_in\": 174\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "7dc55efe-b710-4b21-a682-fc29e47b3744", "name": "Missing or malformed client_id/client_secret.", "originalRequest": { "url": { "protocol": "https", "path": [ "oauth", "token" ], "host": [ "connect", "evernex", "com" ], "query": [], "variable": [] }, "header": [ { "key": "Accept", "value": "application/json" } ], "method": "POST", "body": { "mode": "urlencoded", "urlencoded": [ { "disabled": false, "description": { "content": "(Required) Your application's unique client identifier.", "type": "text/plain" }, "key": "client_id", "value": "string" }, { "disabled": false, "description": { "content": "(Required) Your application's secure client secret.", "type": "text/plain" }, "key": "client_secret", "value": "string" } ] } }, "status": "Bad Request", "code": 400, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"Bad Request\",\n \"error\": \"The request body must include either a valid 'serialNumber' or a 'serviceId'.\"\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "30ffe87e-5014-4a1e-8312-422969990a42", "name": "The client_id/client_secret combination is invalid.", "originalRequest": { "url": { "protocol": "https", "path": [ "oauth", "token" ], "host": [ "connect", "evernex", "com" ], "query": [], "variable": [] }, "header": [ { "key": "Accept", "value": "application/json" } ], "method": "POST", "body": { "mode": "urlencoded", "urlencoded": [ { "disabled": false, "description": { "content": "(Required) Your application's unique client identifier.", "type": "text/plain" }, "key": "client_id", "value": "string" }, { "disabled": false, "description": { "content": "(Required) Your application's secure client secret.", "type": "text/plain" }, "key": "client_secret", "value": "string" } ] } }, "status": "Unauthorized", "code": 401, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"Bad Request\",\n \"error\": \"The request body must include either a valid 'serialNumber' or a 'serviceId'.\"\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } } ], "event": [] }, { "id": "c5dcb431-b2c8-402d-823d-ed2581b9441d", "name": "Cases", "description": { "content": "", "type": "text/plain" }, "item": [ { "id": "0d61bd43-6d65-4a9b-aaaf-6c7affba721d", "name": "Create Case", "request": { "name": "Create Case", "description": { "content": "Creates a new support case. Supports both simple JSON payload and multipart form-data to attach a file during creation.", "type": "text/plain" }, "url": { "path": [ "api", "v2", "cases" ], "host": [ "{{baseUrlProd}}" ], "query": [], "variable": [] }, "header": [ { "disabled": false, "description": "Unique identifier for end-to-end request tracking and troubleshooting.", "key": "x-correlation-id", "value": "string" }, { "disabled": false, "description": "Optional target organization for request routing purposes.", "key": "x-target-org", "value": "string" }, { "key": "Content-Type", "value": "application/json" }, { "key": "Accept", "value": "application/json" } ], "method": "POST", "auth": { "type": "oauth2", "oauth2": [ { "key": "scope", "value": "*" }, { "key": "accessTokenUrl", "value": "https://connect.evernex.com/oauth/token" }, { "key": "grant_type", "value": "client_credentials" } ] }, "body": { "mode": "raw", "raw": "{\n \"serialNumber\": \"SN123456789\",\n \"contractId\": \"C01234567\",\n \"customerCaseId\": \"CC01234567\",\n \"endCustomerName\": \"Ecust Ltd.\",\n \"endCustomerCaseId\": \"ECC01234567\",\n \"severity\": 2,\n \"productionImpacted\": true,\n \"title\": \"Issue with server performance\",\n \"description\": \"The server is experiencing performance issues since yesterday.\",\n \"language\": \"en\",\n \"location\": {\n \"assetSpot\": \"Rack 12, Shelf 3\",\n \"address\": \"123 Main St.\",\n \"zipCode\": \"12345\",\n \"city\": \"New York\",\n \"state\": \"NY\",\n \"country\": \"US\"\n },\n \"contacts\": [\n {\n \"email\": \"john.doe@example.com\",\n \"firstName\": \"John\",\n \"lastName\": \"Doe\",\n \"phone\": \"+1234567890\",\n \"role\": \"Technical contact\",\n \"principal\": true\n }\n ],\n \"requestedInterventionDate\": \"2026-07-01T10:00:00Z\"\n}", "options": { "raw": { "language": "json" } } } }, "response": [ { "id": "95cf7a93-e001-4326-8993-6b99052db45f", "originalRequest": { "url": { "path": [ "cases" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "description": { "content": "Added as a part of security scheme: oauth2", "type": "text/plain" }, "key": "Authorization", "value": "" }, { "disabled": false, "description": "Unique identifier for end-to-end request tracking and troubleshooting.", "key": "x-correlation-id", "value": "string" }, { "disabled": false, "description": "Optional target organization for request routing purposes.", "key": "x-target-org", "value": "string" }, { "key": "Accept", "value": "application/json" } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"contractId\": \"C01234567\",\n \"customerCaseId\": \"CC01234567\",\n \"severity\": 2,\n \"description\": \"The server is experiencing performance issues since yesterday.\",\n \"serialNumber\": \"SN01234567\",\n \"serviceId\": \"S01234567\",\n \"equipment\": {\n \"model\": \"Dell PowerEdge R740\",\n \"brand\": \"Dell\",\n \"serialNumber\": \"SN01234567\"\n },\n \"endCustomerName\": \"Ecust Ltd.\",\n \"endCustomerCaseId\": \"ECC01234567\",\n \"productionImpacted\": true,\n \"title\": \"Issue with server performance\",\n \"language\": \"en\",\n \"location\": {\n \"state\": \"NY\",\n \"address\": \"123 Main St.\",\n \"country\": \"US\",\n \"zipCode\": \"12345\",\n \"assetSpot\": \"Rack 12, Shelf 3\",\n \"city\": \"New York\"\n },\n \"contacts\": [\n {\n \"email\": \"john.doe@example.com\",\n \"lastName\": \"Doe\",\n \"firstName\": \"John\",\n \"phone\": \"+1234567890\",\n \"role\": \"Technical contact\",\n \"principal\": true\n },\n {\n \"email\": \"john.doe@example.com\",\n \"lastName\": \"Doe\",\n \"firstName\": \"John\",\n \"phone\": \"+1234567890\",\n \"role\": \"Technical contact\",\n \"principal\": true\n }\n ],\n \"requestedInterventionDate\": \"2026-07-01T10:00:00Z\"\n}", "options": { "raw": { "language": "json" } } } }, "status": "Created", "code": 201, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"caseNumber\": \"00123456\"\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "91ca279a-bccd-497c-ab4f-b919efd494b5", "name": "Partial Success. The support case was successfully created, but the associated attachment upload failed.\n", "originalRequest": { "url": { "path": [ "cases" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "description": { "content": "Added as a part of security scheme: oauth2", "type": "text/plain" }, "key": "Authorization", "value": "" }, { "disabled": false, "description": "Unique identifier for end-to-end request tracking and troubleshooting.", "key": "x-correlation-id", "value": "string" }, { "disabled": false, "description": "Optional target organization for request routing purposes.", "key": "x-target-org", "value": "string" }, { "key": "Accept", "value": "application/json" } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"contractId\": \"C01234567\",\n \"customerCaseId\": \"CC01234567\",\n \"severity\": 2,\n \"description\": \"The server is experiencing performance issues since yesterday.\",\n \"serialNumber\": \"SN01234567\",\n \"serviceId\": \"S01234567\",\n \"equipment\": {\n \"model\": \"Dell PowerEdge R740\",\n \"brand\": \"Dell\",\n \"serialNumber\": \"SN01234567\"\n },\n \"endCustomerName\": \"Ecust Ltd.\",\n \"endCustomerCaseId\": \"ECC01234567\",\n \"productionImpacted\": true,\n \"title\": \"Issue with server performance\",\n \"language\": \"en\",\n \"location\": {\n \"state\": \"NY\",\n \"address\": \"123 Main St.\",\n \"country\": \"US\",\n \"zipCode\": \"12345\",\n \"assetSpot\": \"Rack 12, Shelf 3\",\n \"city\": \"New York\"\n },\n \"contacts\": [\n {\n \"email\": \"john.doe@example.com\",\n \"lastName\": \"Doe\",\n \"firstName\": \"John\",\n \"phone\": \"+1234567890\",\n \"role\": \"Technical contact\",\n \"principal\": true\n },\n {\n \"email\": \"john.doe@example.com\",\n \"lastName\": \"Doe\",\n \"firstName\": \"John\",\n \"phone\": \"+1234567890\",\n \"role\": \"Technical contact\",\n \"principal\": true\n }\n ],\n \"requestedInterventionDate\": \"2026-07-01T10:00:00Z\"\n}", "options": { "raw": { "language": "json" } } } }, "status": "Multi-Status (WebDAV) (RFC 4918)", "code": 207, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"caseNumber\": \"00123456\",\n \"warning\": \"Case created successfully, but the attachment upload failed.\"\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "f53b8921-559b-43d8-8619-caa5c2686cce", "originalRequest": { "url": { "path": [ "cases" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "description": { "content": "Added as a part of security scheme: oauth2", "type": "text/plain" }, "key": "Authorization", "value": "" }, { "disabled": false, "description": "Unique identifier for end-to-end request tracking and troubleshooting.", "key": "x-correlation-id", "value": "string" }, { "disabled": false, "description": "Optional target organization for request routing purposes.", "key": "x-target-org", "value": "string" }, { "key": "Accept", "value": "application/json" } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"contractId\": \"C01234567\",\n \"customerCaseId\": \"CC01234567\",\n \"severity\": 2,\n \"description\": \"The server is experiencing performance issues since yesterday.\",\n \"serialNumber\": \"SN01234567\",\n \"serviceId\": \"S01234567\",\n \"equipment\": {\n \"model\": \"Dell PowerEdge R740\",\n \"brand\": \"Dell\",\n \"serialNumber\": \"SN01234567\"\n },\n \"endCustomerName\": \"Ecust Ltd.\",\n \"endCustomerCaseId\": \"ECC01234567\",\n \"productionImpacted\": true,\n \"title\": \"Issue with server performance\",\n \"language\": \"en\",\n \"location\": {\n \"state\": \"NY\",\n \"address\": \"123 Main St.\",\n \"country\": \"US\",\n \"zipCode\": \"12345\",\n \"assetSpot\": \"Rack 12, Shelf 3\",\n \"city\": \"New York\"\n },\n \"contacts\": [\n {\n \"email\": \"john.doe@example.com\",\n \"lastName\": \"Doe\",\n \"firstName\": \"John\",\n \"phone\": \"+1234567890\",\n \"role\": \"Technical contact\",\n \"principal\": true\n },\n {\n \"email\": \"john.doe@example.com\",\n \"lastName\": \"Doe\",\n \"firstName\": \"John\",\n \"phone\": \"+1234567890\",\n \"role\": \"Technical contact\",\n \"principal\": true\n }\n ],\n \"requestedInterventionDate\": \"2026-07-01T10:00:00Z\"\n}", "options": { "raw": { "language": "json" } } } }, "status": "Bad Request", "code": 400, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"Bad Request\",\n \"error\": \"The request body must include either a valid 'serialNumber' or a 'serviceId'.\"\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "84e38da4-8867-4230-97b1-c76b5b829b49", "originalRequest": { "url": { "path": [ "cases" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [] }, "header": [ { "description": { "content": "Added as a part of security scheme: oauth2", "type": "text/plain" }, "key": "Authorization", "value": "" }, { "disabled": false, "description": "Unique identifier for end-to-end request tracking and troubleshooting.", "key": "x-correlation-id", "value": "string" }, { "disabled": false, "description": "Optional target organization for request routing purposes.", "key": "x-target-org", "value": "string" }, { "key": "Accept", "value": "application/json" } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"contractId\": \"C01234567\",\n \"customerCaseId\": \"CC01234567\",\n \"severity\": 2,\n \"description\": \"The server is experiencing performance issues since yesterday.\",\n \"serialNumber\": \"SN01234567\",\n \"serviceId\": \"S01234567\",\n \"equipment\": {\n \"model\": \"Dell PowerEdge R740\",\n \"brand\": \"Dell\",\n \"serialNumber\": \"SN01234567\"\n },\n \"endCustomerName\": \"Ecust Ltd.\",\n \"endCustomerCaseId\": \"ECC01234567\",\n \"productionImpacted\": true,\n \"title\": \"Issue with server performance\",\n \"language\": \"en\",\n \"location\": {\n \"state\": \"NY\",\n \"address\": \"123 Main St.\",\n \"country\": \"US\",\n \"zipCode\": \"12345\",\n \"assetSpot\": \"Rack 12, Shelf 3\",\n \"city\": \"New York\"\n },\n \"contacts\": [\n {\n \"email\": \"john.doe@example.com\",\n \"lastName\": \"Doe\",\n \"firstName\": \"John\",\n \"phone\": \"+1234567890\",\n \"role\": \"Technical contact\",\n \"principal\": true\n },\n {\n \"email\": \"john.doe@example.com\",\n \"lastName\": \"Doe\",\n \"firstName\": \"John\",\n \"phone\": \"+1234567890\",\n \"role\": \"Technical contact\",\n \"principal\": true\n }\n ],\n \"requestedInterventionDate\": \"2026-07-01T10:00:00Z\"\n}", "options": { "raw": { "language": "json" } } } }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"Bad Request\",\n \"error\": \"The request body must include either a valid 'serialNumber' or a 'serviceId'.\"\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } }, { "id": "61d2c53e-621e-45e3-902c-24d4dc27d9a4", "name": "List Cases", "request": { "name": "List Cases", "description": { "content": "Retrieves a list of cases accessible to the authenticated customer account.", "type": "text/plain" }, "url": { "path": [ "api", "v2", "cases" ], "host": [ "{{baseUrlProd}}" ], "query": [ { "disabled": false, "key": "all", "value": "false", "description": "If set to true, add closed cases to the response." }, { "disabled": false, "key": "customerCaseId", "value": "string", "description": "Get cases by the customer's internal case reference." }, { "disabled": false, "key": "serialNumber", "value": "string", "description": "Get cases by the Serial Number." }, { "disabled": false, "key": "serviceId", "value": "string", "description": "Get cases by the Service ID." }, { "disabled": false, "key": "contractId", "value": "string", "description": "Get cases by contract ID." } ], "variable": [] }, "header": [ { "disabled": false, "description": "Unique identifier for end-to-end request tracking and troubleshooting.", "key": "x-correlation-id", "value": "string" }, { "disabled": false, "description": "Optional target organization for request routing purposes.", "key": "x-target-org", "value": "string" }, { "key": "Accept", "value": "application/json" } ], "method": "GET", "auth": { "type": "oauth2", "oauth2": [ { "key": "scope", "value": "*" }, { "key": "accessTokenUrl", "value": "https://connect.evernex.com/oauth/token" }, { "key": "grant_type", "value": "client_credentials" } ] } }, "response": [ { "id": "05a878c8-9fcf-40e8-a0b2-f64300c9a854", "originalRequest": { "url": { "path": [ "cases" ], "host": [ "{{baseUrl}}" ], "query": [ { "key": "all", "value": "false" }, { "key": "customerCaseId", "value": "string" }, { "key": "serialNumber", "value": "string" }, { "key": "serviceId", "value": "string" }, { "key": "contractId", "value": "string" } ], "variable": [] }, "header": [ { "description": { "content": "Added as a part of security scheme: oauth2", "type": "text/plain" }, "key": "Authorization", "value": "" }, { "disabled": false, "description": "Unique identifier for end-to-end request tracking and troubleshooting.", "key": "x-correlation-id", "value": "string" }, { "disabled": false, "description": "Optional target organization for request routing purposes.", "key": "x-target-org", "value": "string" }, { "key": "Accept", "value": "application/json" } ], "method": "GET", "body": {} }, "status": "OK", "code": 200, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "[\n {\n \"caseNumber\": \"00123456\",\n \"reference\": \"ref:00123456:ref\",\n \"customerCaseId\": \"CUST123456789\",\n \"serialNumber\": \"SN123456789\",\n \"serviceId\": \"SVC-887711\",\n \"contractId\": \"C01234567\",\n \"status\": \"Scheduled\",\n \"severity\": 2,\n \"createdDate\": \"2026-05-20T14:30:00Z\"\n },\n {\n \"caseNumber\": \"00123457\",\n \"reference\": \"ref:00123457:ref\",\n \"customerCaseId\": \"CUST987654321\",\n \"serialNumber\": \"SN999888777\",\n \"serviceId\": \"SVC-998877\",\n \"contractId\": \"C01234567\",\n \"status\": \"Closed\",\n \"severity\": 1,\n \"createdDate\": \"2026-05-18T09:00:00Z\"\n }\n]", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "b004e560-55eb-4b97-abcd-0da3fcda7a43", "originalRequest": { "url": { "path": [ "cases" ], "host": [ "{{baseUrl}}" ], "query": [ { "key": "all", "value": "false" }, { "key": "customerCaseId", "value": "string" }, { "key": "serialNumber", "value": "string" }, { "key": "serviceId", "value": "string" }, { "key": "contractId", "value": "string" } ], "variable": [] }, "header": [ { "description": { "content": "Added as a part of security scheme: oauth2", "type": "text/plain" }, "key": "Authorization", "value": "" }, { "disabled": false, "description": "Unique identifier for end-to-end request tracking and troubleshooting.", "key": "x-correlation-id", "value": "string" }, { "disabled": false, "description": "Optional target organization for request routing purposes.", "key": "x-target-org", "value": "string" }, { "key": "Accept", "value": "application/json" } ], "method": "GET", "body": {} }, "status": "Bad Request", "code": 400, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"Bad Request\",\n \"error\": \"The request body must include either a valid 'serialNumber' or a 'serviceId'.\"\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "ac59017d-5166-46b4-8eba-b4ef1a6db541", "originalRequest": { "url": { "path": [ "cases" ], "host": [ "{{baseUrl}}" ], "query": [ { "key": "all", "value": "false" }, { "key": "customerCaseId", "value": "string" }, { "key": "serialNumber", "value": "string" }, { "key": "serviceId", "value": "string" }, { "key": "contractId", "value": "string" } ], "variable": [] }, "header": [ { "description": { "content": "Added as a part of security scheme: oauth2", "type": "text/plain" }, "key": "Authorization", "value": "" }, { "disabled": false, "description": "Unique identifier for end-to-end request tracking and troubleshooting.", "key": "x-correlation-id", "value": "string" }, { "disabled": false, "description": "Optional target organization for request routing purposes.", "key": "x-target-org", "value": "string" }, { "key": "Accept", "value": "application/json" } ], "method": "GET", "body": {} }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"Bad Request\",\n \"error\": \"The request body must include either a valid 'serialNumber' or a 'serviceId'.\"\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } }, { "id": "363f56a9-76df-4cd9-ba66-435808e92cc7", "name": "Get Case Details", "request": { "name": "Get Case Details", "description": { "content": "Retrieves full details of a specific case.", "type": "text/plain" }, "url": { "path": [ "api", "v2", "cases", ":caseNumber" ], "host": [ "{{baseUrlProd}}" ], "query": [], "variable": [ { "disabled": false, "type": "any", "value": "string", "key": "caseNumber", "description": "(Required) Unique Evernex support case number." } ] }, "header": [ { "disabled": false, "description": "Unique identifier for end-to-end request tracking and troubleshooting.", "key": "x-correlation-id", "value": "string" }, { "disabled": false, "description": "Optional target organization for request routing purposes.", "key": "x-target-org", "value": "string" }, { "key": "Accept", "value": "application/json" } ], "method": "GET", "auth": { "type": "oauth2", "oauth2": [ { "key": "scope", "value": "*" }, { "key": "accessTokenUrl", "value": "https://connect.evernex.com/oauth/token" }, { "key": "grant_type", "value": "client_credentials" } ] } }, "response": [ { "id": "d00a29fd-ff6c-45d8-ab18-e13c68a02687", "originalRequest": { "url": { "path": [ "cases", ":caseNumber" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "type": "any", "value": "string", "key": "caseNumber", "description": "(Required) Unique Evernex support case number." } ] }, "header": [ { "description": { "content": "Added as a part of security scheme: oauth2", "type": "text/plain" }, "key": "Authorization", "value": "" }, { "disabled": false, "description": "Unique identifier for end-to-end request tracking and troubleshooting.", "key": "x-correlation-id", "value": "string" }, { "disabled": false, "description": "Optional target organization for request routing purposes.", "key": "x-target-org", "value": "string" }, { "key": "Accept", "value": "application/json" } ], "method": "GET", "body": {} }, "status": "OK", "code": 200, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"serialNumber\": \"SN123456789\",\n \"contractId\": \"C01234567\",\n \"customerCaseId\": \"CC01234567\",\n \"endCustomerName\": \"Ecust Ltd.\",\n \"endCustomerCaseId\": \"ECC01234567\",\n 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"application/json" } ], "method": "POST", "body": { "mode": "raw", "raw": "{\n \"body\": \"Here is the information requested by the technical engineer.\"\n}", "options": { "raw": { "language": "json" } } } }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"Bad Request\",\n \"error\": \"The request body must include either a valid 'serialNumber' or a 'serviceId'.\"\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } }, { "id": "abf51ecc-dfa9-4183-af09-252b8e0216ac", "name": "Add Attachment", "request": { "name": "Add Attachment", "description": { "content": "Uploads and associates a standalone document or file with an existing case.", "type": "text/plain" }, "url": { "path": [ "api", "v2", "cases", ":caseNumber", "attachments" ], "host": [ "{{baseUrlProd}}" ], "query": [], "variable": [ { "disabled": false, "type": "any", "value": "string", "key": "caseNumber", "description": "(Required) Unique Evernex support case number." } ] }, "header": [ { "disabled": false, "description": "Unique identifier for end-to-end request tracking and troubleshooting.", "key": "x-correlation-id", "value": "string" }, { "disabled": false, "description": "Optional target organization for request routing purposes.", "key": "x-target-org", "value": "string" }, { "key": "Content-Type", "value": "multipart/form-data" }, { "key": "Accept", "value": "application/json" } ], "method": "POST", "auth": { "type": "oauth2", "oauth2": [ { "key": "scope", "value": "*" }, { "key": "accessTokenUrl", "value": "https://connect.evernex.com/oauth/token" }, { "key": "grant_type", "value": "client_credentials" } ] }, "body": { "mode": "formdata", "formdata": [ { "key": "file", "type": "file", "description": "(Required) Binary stream of the file to upload." }, { "key": "fileName", "value": "screenshot.png", "type": "text", "description": "(Required) File name including its extension." } ] } }, "response": [ { "id": "da8b048d-24d5-498d-b5d8-ea4ce0ebe3e5", "name": "Attachment successfully uploaded.", "originalRequest": { "url": { "path": [ "cases", ":caseNumber", "attachments" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "type": "any", "value": "string", "key": "caseNumber", "description": "(Required) Unique Evernex support case number." } ] }, "header": [ { "description": { "content": "Added as a part of security scheme: oauth2", "type": "text/plain" }, "key": "Authorization", "value": "" }, { "disabled": false, "description": "Unique identifier for end-to-end request tracking and troubleshooting.", "key": "x-correlation-id", "value": "string" }, { "disabled": false, "description": "Optional target organization for request routing purposes.", "key": "x-target-org", "value": "string" } ], "method": "POST", "body": { "mode": "formdata", "formdata": [ { "description": { "content": "(Required) Binary stream of the file to upload.", "type": "text/plain" }, "key": "file", "type": "file" }, { "description": { "content": "(Required) File name including its extension.", "type": "text/plain" }, "key": "fileName", "value": "screenshot.png", "type": "text" } ] } }, "status": "No Content", "code": 204, "header": [ { "key": "Content-Type", "value": "text/plain" } ], "body": "", "cookie": [], "_postman_previewlanguage": "text" }, { "id": "8b4776f0-b59a-4d04-8b9d-b02609ac766a", "originalRequest": { "url": { "path": [ "cases", ":caseNumber", "attachments" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "type": "any", "value": "string", "key": "caseNumber", "description": "(Required) Unique Evernex support case number." } ] }, "header": [ { "description": { "content": "Added as a part of security scheme: oauth2", "type": "text/plain" }, "key": "Authorization", "value": "" }, { "disabled": false, "description": "Unique identifier for end-to-end request tracking and troubleshooting.", "key": "x-correlation-id", "value": "string" }, { "disabled": false, "description": "Optional target organization for request routing purposes.", "key": "x-target-org", "value": "string" }, { "key": "Accept", "value": "application/json" } ], "method": "POST", "body": { "mode": "formdata", "formdata": [ { "description": { "content": "(Required) Binary stream of the file to upload.", "type": "text/plain" }, "key": "file", "type": "file" }, { "description": { "content": "(Required) File name including its extension.", "type": "text/plain" }, "key": "fileName", "value": "screenshot.png", "type": "text" } ] } }, "status": "Bad Request", "code": 400, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"Bad Request\",\n \"error\": \"The request body must include either a valid 'serialNumber' or a 'serviceId'.\"\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "e6d500d9-1d26-4306-a22a-5a3ae25d7db2", "originalRequest": { "url": { "path": [ "cases", ":caseNumber", "attachments" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "type": "any", "value": "string", "key": "caseNumber", "description": "(Required) Unique Evernex support case number." } ] }, "header": [ { "description": { "content": "Added as a part of security scheme: oauth2", "type": "text/plain" }, "key": "Authorization", "value": "" }, { "disabled": false, "description": "Unique identifier for end-to-end request tracking and troubleshooting.", "key": "x-correlation-id", "value": "string" }, { "disabled": false, "description": "Optional target organization for request routing purposes.", "key": "x-target-org", "value": "string" }, { "key": "Accept", "value": "application/json" } ], "method": "POST", "body": { "mode": "formdata", "formdata": [ { "description": { "content": "(Required) Binary stream of the file to upload.", "type": "text/plain" }, "key": "file", "type": "file" }, { "description": { "content": "(Required) File name including its extension.", "type": "text/plain" }, "key": "fileName", "value": "screenshot.png", "type": "text" } ] } }, "status": "Not Found", "code": 404, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"Bad Request\",\n \"error\": \"The request body must include either a valid 'serialNumber' or a 'serviceId'.\"\n}", "cookie": [], "_postman_previewlanguage": "json" }, { "id": "974fa45b-70b5-4f1a-956c-e498979b990f", "originalRequest": { "url": { "path": [ "cases", ":caseNumber", "attachments" ], "host": [ "{{baseUrl}}" ], "query": [], "variable": [ { "disabled": false, "type": "any", "value": "string", "key": "caseNumber", "description": "(Required) Unique Evernex support case number." } ] }, "header": [ { "description": { "content": "Added as a part of security scheme: oauth2", "type": "text/plain" }, "key": "Authorization", "value": "" }, { "disabled": false, "description": "Unique identifier for end-to-end request tracking and troubleshooting.", "key": "x-correlation-id", "value": "string" }, { "disabled": false, "description": "Optional target organization for request routing purposes.", "key": "x-target-org", "value": "string" }, { "key": "Accept", "value": "application/json" } ], "method": "POST", "body": { "mode": "formdata", "formdata": [ { "description": { "content": "(Required) Binary stream of the file to upload.", "type": "text/plain" }, "key": "file", "type": "file" }, { "description": { "content": "(Required) File name including its extension.", "type": "text/plain" }, "key": "fileName", "value": "screenshot.png", "type": "text" } ] } }, "status": "Internal Server Error", "code": 500, "header": [ { "key": "Content-Type", "value": "application/json" } ], "body": "{\n \"message\": \"Bad Request\",\n \"error\": \"The request body must include either a valid 'serialNumber' or a 'serviceId'.\"\n}", "cookie": [], "_postman_previewlanguage": "json" } ], "event": [], "protocolProfileBehavior": { "disableBodyPruning": true } } ], "event": [] } ], "event": [], "variable": [ { "key": "baseUrlProd", "value": "https://connect.evernex.com", "type": "string" } ], "info": { "_postman_id": "d95c1c7e-ab61-4684-8a5f-fc7182dd489f", "name": "Evernex Connect API Prod", "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json", "description": { "content": "
SandboxProduction
API Base URLhttps://connect-sandbox.evernex.com/api/v2
OAuth Token URLhttps://connect-sandbox.evernex.com/oauth/token
Download Postman Collection
API Base URLhttps://connect.evernex.com/api/v2
OAuth Token URLhttps://connect.evernex.com/oauth/token
Download Postman Collection
\n\nDownload Postman Collection (All Environments)\n\n## Authentication\n\nThis API is secured with **OAuth 2.0 (Client Credentials grant)**. See [Get Access Token](/connect-api/get-access-token) to exchange your client ID and secret for an access token - every other operation on this API requires it in the `Authorization: Bearer ` header.\n\n", "type": "text/plain" } } }