{
  "info": {
    "_postman_id": "027ab451-c053-4ff0-b092-2a6edf7ab803",
    "name": "Evernex Connect API",
    "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json",
    "description": {
      "content": "<div class=\"env-tabs\"><a href=\"#env-tab-dev\" class=\"env-tab-label\">Sandbox</a><a href=\"#env-tab-prod\" class=\"env-tab-label\">Production</a><span id=\"env-tab-dev\" class=\"env-tab-anchor\"></span><span id=\"env-tab-prod\" class=\"env-tab-anchor\"></span><div class=\"env-tab-panel env-tab-panel-dev\"><div class=\"env-tab-urls\"><div><span class=\"env-tab-url-label\">API Base URL</span><code>https://connect-sandbox.evernex.com/api/v2</code></div><div><span class=\"env-tab-url-label\">OAuth Token URL</span><code>https://connect-sandbox.evernex.com/oauth/token</code></div></div><a class=\"postman-download-button\" href=\"/postman/connect-api-dev.postman_collection.json\" download=\"true\"><svg viewBox=\"0 0 24 24\" width=\"18\" height=\"18\"><path d=\"M12 3a1 1 0 0 1 1 1v10.59l3.29-3.3a1 1 0 1 1 1.42 1.42l-5 5a1 1 0 0 1-1.42 0l-5-5a1 1 0 1 1 1.42-1.42L11 14.59V4a1 1 0 0 1 1-1zM5 19a1 1 0 0 1 1-1h12a1 1 0 1 1 0 2H6a1 1 0 0 1-1-1z\"></path></svg><span>Download Postman Collection</span></a></div><div class=\"env-tab-panel env-tab-panel-prod\"><div class=\"env-tab-urls\"><div><span class=\"env-tab-url-label\">API Base URL</span><code>https://connect.evernex.com/api/v2</code></div><div><span class=\"env-tab-url-label\">OAuth Token URL</span><code>https://connect.evernex.com/oauth/token</code></div></div><a class=\"postman-download-button\" href=\"/postman/connect-api-prod.postman_collection.json\" download=\"true\"><svg viewBox=\"0 0 24 24\" width=\"18\" height=\"18\"><path d=\"M12 3a1 1 0 0 1 1 1v10.59l3.29-3.3a1 1 0 1 1 1.42 1.42l-5 5a1 1 0 0 1-1.42 0l-5-5a1 1 0 1 1 1.42-1.42L11 14.59V4a1 1 0 0 1 1-1zM5 19a1 1 0 0 1 1-1h12a1 1 0 1 1 0 2H6a1 1 0 0 1-1-1z\"></path></svg><span>Download Postman Collection</span></a></div></div>\n\n<a class=\"postman-download-button\" href=\"/postman/connect-api-all.postman_collection.json\" download=\"true\"><svg viewBox=\"0 0 24 24\" width=\"18\" height=\"18\"><path d=\"M12 3a1 1 0 0 1 1 1v10.59l3.29-3.3a1 1 0 1 1 1.42 1.42l-5 5a1 1 0 0 1-1.42 0l-5-5a1 1 0 1 1 1.42-1.42L11 14.59V4a1 1 0 0 1 1-1zM5 19a1 1 0 0 1 1-1h12a1 1 0 1 1 0 2H6a1 1 0 0 1-1-1z\"></path></svg><span>Download Postman Collection (All Environments)</span></a>\n\n## Authentication\n\nThis API is secured with **OAuth 2.0 (Client Credentials grant)**. See [Get Access Token](/connect-api/get-access-token) to exchange your client ID and secret for an access token - every other operation on this API requires it in the `Authorization: Bearer <access_token>` header.\n\n",
      "type": "text/plain"
    }
  },
  "item": [
    {
      "name": "Sandbox",
      "item": [
        {
          "id": "a2c9af0e-1cc9-40c1-8a90-53a750228440",
          "name": "Authentication",
          "description": {
            "content": "",
            "type": "text/plain"
          },
          "item": [
            {
              "id": "951bfc1a-76e8-47f3-b1cc-05166deba87e",
              "name": "Get Access Token",
              "request": {
                "name": "Get Access Token",
                "description": {
                  "content": "Exchange your client ID and secret for an OAuth 2.0 access token. Send this request with a `Content-Type: application/x-www-form-urlencoded` header, using the Sandbox or Production token URL shown on the [Home page](/) depending on which environment you're targeting - the two environments do **not** share the same token endpoint.",
                  "type": "text/plain"
                },
                "url": {
                  "protocol": "https",
                  "path": [
                    "oauth",
                    "token"
                  ],
                  "host": [
                    "{{baseUrlSandbox}}"
                  ],
                  "query": [],
                  "variable": []
                },
                "header": [
                  {
                    "key": "Content-Type",
                    "value": "application/x-www-form-urlencoded"
                  },
                  {
                    "key": "Accept",
                    "value": "application/json"
                  }
                ],
                "method": "POST",
                "auth": null,
                "body": {
                  "mode": "urlencoded",
                  "urlencoded": [
                    {
                      "disabled": false,
                      "key": "client_id",
                      "value": "string",
                      "description": "(Required) Your application's unique client identifier."
                    },
                    {
                      "disabled": false,
                      "key": "client_secret",
                      "value": "string",
                      "description": "(Required) Your application's secure client secret."
                    }
                  ]
                }
              },
              "response": [
                {
                  "id": "49c273c4-fdc6-4c7a-a20c-01390480c610",
                  "name": "Access token issued successfully.",
                  "originalRequest": {
                    "url": {
                      "protocol": "https",
                      "path": [
                        "oauth",
                        "token"
                      ],
                      "host": [
                        "connect-sandbox",
                        "evernex",
                        "com"
                      ],
                      "query": [],
                      "variable": []
                    },
                    "header": [
                      {
                        "key": "Accept",
                        "value": "application/json"
                      }
                    ],
                    "method": "POST",
                    "body": {
                      "mode": "urlencoded",
                      "urlencoded": [
                        {
                          "disabled": false,
                          "description": {
                            "content": "(Required) Your application's unique client identifier.",
                            "type": "text/plain"
                          },
                          "key": "client_id",
                          "value": "string"
                        },
                        {
                          "disabled": false,
                          "description": {
                            "content": "(Required) Your application's secure client secret.",
                            "type": "text/plain"
                          },
                          "key": "client_secret",
                          "value": "string"
                        }
                      ]
                    }
                  },
                  "status": "OK",
                  "code": 200,
                  "header": [
                    {
                      "key": "Content-Type",
                      "value": "application/json"
                    }
                  ],
                  "body": "{\n  \"access_token\": \"string\",\n  \"token_type\": \"Bearer\",\n  \"expires_in\": 3822,\n  \"ext_expires_in\": 1578\n}",
                  "cookie": [],
                  "_postman_previewlanguage": "json"
                },
                {
                  "id": "59d79fe0-9f7d-4f0e-82e0-f98525253514",
                  "name": "Missing or malformed client_id/client_secret.",
                  "originalRequest": {
                    "url": {
                      "protocol": "https",
                      "path": [
                        "oauth",
                        "token"
                      ],
                      "host": [
                        "connect-sandbox",
                        "evernex",
                        "com"
                      ],
                      "query": [],
                      "variable": []
                    },
                    "header": [
                      {
                        "key": "Accept",
                        "value": "application/json"
                      }
                    ],
                    "method": "POST",
                    "body": {
                      "mode": "urlencoded",
                      "urlencoded": [
                        {
                          "disabled": false,
                          "description": {
                            "content": "(Required) Your application's unique client identifier.",
                            "type": "text/plain"
                          },
                          "key": "client_id",
                          "value": "string"
                        },
                        {
                          "disabled": false,
                          "description": {
                            "content": "(Required) Your application's secure client secret.",
                            "type": "text/plain"
                          },
                          "key": "client_secret",
                          "value": "string"
                        }
                      ]
                    }
                  },
                  "status": "Bad Request",
                  "code": 400,
                  "header": [
                    {
                      "key": "Content-Type",
                      "value": "application/json"
                    }
                  ],
                  "body": "{\n  \"message\": \"Bad Request\",\n  \"error\": \"The request body must include either a valid 'serialNumber' or a 'serviceId'.\"\n}",
                  "cookie": [],
                  "_postman_previewlanguage": "json"
                },
                {
                  "id": "ca62c825-9b76-4f1a-85b4-88dc72668c89",
                  "name": "The client_id/client_secret combination is invalid.",
                  "originalRequest": {
                    "url": {
                      "protocol": "https",
                      "path": [
                        "oauth",
                        "token"
                      ],
                      "host": [
                        "connect-sandbox",
                        "evernex",
                        "com"
                      ],
                      "query": [],
                      "variable": []
                    },
                    "header": [
                      {
                        "key": "Accept",
                        "value": "application/json"
                      }
                    ],
                    "method": "POST",
                    "body": {
                      "mode": "urlencoded",
                      "urlencoded": [
                        {
                          "disabled": false,
                          "description": {
                            "content": "(Required) Your application's unique client identifier.",
                            "type": "text/plain"
                          },
                          "key": "client_id",
                          "value": "string"
                        },
                        {
                          "disabled": false,
                          "description": {
                            "content": "(Required) Your application's secure client secret.",
                            "type": "text/plain"
                          },
                          "key": "client_secret",
                          "value": "string"
                        }
                      ]
                    }
                  },
                  "status": "Unauthorized",
                  "code": 401,
                  "header": [
                    {
                      "key": "Content-Type",
                      "value": "application/json"
                    }
                  ],
                  "body": "{\n  \"message\": \"Bad Request\",\n  \"error\": \"The request body must include either a valid 'serialNumber' or a 'serviceId'.\"\n}",
                  "cookie": [],
                  "_postman_previewlanguage": "json"
                }
              ],
              "event": [],
              "protocolProfileBehavior": {
                "disableBodyPruning": true
              }
            }
          ],
          "event": []
        },
        {
          "id": "f3031fe5-4c9f-49c5-af09-8307f03a81f3",
          "name": "Cases",
          "description": {
            "content": "",
            "type": "text/plain"
          },
          "item": [
            {
              "id": "6df553a8-a990-4ae6-9544-8acdd0b7056d",
              "name": "Create Case",
              "request": {
                "name": "Create Case",
                "description": {
                  "content": "Creates a new support case. Supports both simple JSON payload and multipart form-data to attach a file during creation.",
                  "type": "text/plain"
                },
                "url": {
                  "path": [
                    "api",
                    "v2",
                    "cases"
                  ],
                  "host": [
                    "{{baseUrlSandbox}}"
                  ],
                  "query": [],
                  "variable": []
                },
                "header": [
                  {
                    "disabled": false,
                    "description": "Unique identifier for end-to-end request tracking and troubleshooting.",
                    "key": "x-correlation-id",
                    "value": "string"
                  },
                  {
                    "disabled": false,
                    "description": "Optional target organization for request routing purposes.",
                    "key": "x-target-org",
                    "value": "string"
                  },
                  {
                    "key": "Content-Type",
                    "value": "application/json"
                  },
                  {
                    "key": "Accept",
                    "value": "application/json"
                  }
                ],
                "method": "POST",
                "auth": {
                  "type": "oauth2",
                  "oauth2": [
                    {
                      "key": "scope",
                      "value": "*"
                    },
                    {
                      "key": "accessTokenUrl",
                      "value": "https://connect-sandbox.evernex.com/oauth/token"
                    },
                    {
                      "key": "grant_type",
                      "value": "client_credentials"
                    }
                  ]
                },
                "body": {
                  "mode": "raw",
                  "raw": "{\n  \"serialNumber\": \"SN123456789\",\n  \"contractId\": \"C01234567\",\n  \"customerCaseId\": \"CC01234567\",\n  \"endCustomerName\": \"Ecust Ltd.\",\n  \"endCustomerCaseId\": \"ECC01234567\",\n  \"severity\": 2,\n  \"productionImpacted\": true,\n  \"title\": \"Issue with server performance\",\n  \"description\": \"The server is experiencing performance issues since yesterday.\",\n  \"language\": \"en\",\n  \"location\": {\n    \"assetSpot\": \"Rack 12, Shelf 3\",\n    \"address\": \"123 Main St.\",\n    \"zipCode\": \"12345\",\n    \"city\": \"New York\",\n    \"state\": \"NY\",\n    \"country\": \"US\"\n  },\n  \"contacts\": [\n    {\n      \"email\": \"john.doe@example.com\",\n      \"firstName\": \"John\",\n      \"lastName\": \"Doe\",\n      \"phone\": \"+1234567890\",\n      \"role\": \"Technical contact\",\n      \"principal\": true\n    }\n  ],\n  \"requestedInterventionDate\": \"2026-07-01T10:00:00Z\"\n}",
                  "options": {
                    "raw": {
                      "language": "json"
                    }
                  }
                }
              },
              "response": [
                {
                  "id": "d5570fd6-7a2b-4044-9c74-aa9baf9df755",
                  "originalRequest": {
                    "url": {
                      "path": [
                        "cases"
                      ],
                      "host": [
                        "{{baseUrl}}"
                      ],
                      "query": [],
                      "variable": []
                    },
                    "header": [
                      {
                        "description": {
                          "content": "Added as a part of security scheme: oauth2",
                          "type": "text/plain"
                        },
                        "key": "Authorization",
                        "value": "<token>"
                      },
                      {
                        "disabled": false,
                        "description": "Unique identifier for end-to-end request tracking and troubleshooting.",
                        "key": "x-correlation-id",
                        "value": "string"
                      },
                      {
                        "disabled": false,
                        "description": "Optional target organization for request routing purposes.",
                        "key": "x-target-org",
                        "value": "string"
                      },
                      {
                        "key": "Accept",
                        "value": "application/json"
                      }
                    ],
                    "method": "POST",
                    "body": {
                      "mode": "raw",
                      "raw": "{\n  \"contractId\": \"C01234567\",\n  \"customerCaseId\": \"CC01234567\",\n  \"severity\": 2,\n  \"description\": \"The server is experiencing performance issues since yesterday.\",\n  \"serialNumber\": \"SN01234567\",\n  \"serviceId\": \"S01234567\",\n  \"equipment\": {\n    \"model\": \"Dell PowerEdge R740\",\n    \"brand\": \"Dell\",\n    \"serialNumber\": \"SN01234567\"\n  },\n  \"endCustomerName\": \"Ecust Ltd.\",\n  \"endCustomerCaseId\": \"ECC01234567\",\n  \"productionImpacted\": true,\n  \"title\": \"Issue with server performance\",\n  \"language\": \"en\",\n  \"location\": {\n    \"state\": \"NY\",\n    \"address\": \"123 Main St.\",\n    \"country\": \"US\",\n    \"zipCode\": \"12345\",\n    \"assetSpot\": \"Rack 12, Shelf 3\",\n    \"city\": \"New York\"\n  },\n  \"contacts\": [\n    {\n      \"email\": \"john.doe@example.com\",\n      \"lastName\": \"Doe\",\n      \"firstName\": \"John\",\n      \"phone\": \"+1234567890\",\n      \"role\": \"Technical contact\",\n      \"principal\": true\n    },\n    {\n      \"email\": \"john.doe@example.com\",\n      \"lastName\": \"Doe\",\n      \"firstName\": \"John\",\n      \"phone\": \"+1234567890\",\n      \"role\": \"Technical contact\",\n      \"principal\": true\n    }\n  ],\n  \"requestedInterventionDate\": \"2026-07-01T10:00:00Z\"\n}",
                      "options": {
                        "raw": {
                          "language": "json"
                        }
                      }
                    }
                  },
                  "status": "Created",
                  "code": 201,
                  "header": [
                    {
                      "key": "Content-Type",
                      "value": "application/json"
                    }
                  ],
                  "body": "{\n  \"caseNumber\": \"00123456\"\n}",
                  "cookie": [],
                  "_postman_previewlanguage": "json"
                },
                {
                  "id": "a80e2da8-6685-4d4a-a4cc-8bae67cca472",
                  "name": "Partial Success. The support case was successfully created, but the associated attachment upload failed.\n",
                  "originalRequest": {
                    "url": {
                      "path": [
                        "cases"
                      ],
                      "host": [
                        "{{baseUrl}}"
                      ],
                      "query": [],
                      "variable": []
                    },
                    "header": [
                      {
                        "description": {
                          "content": "Added as a part of security scheme: oauth2",
                          "type": "text/plain"
                        },
                        "key": "Authorization",
                        "value": "<token>"
                      },
                      {
                        "disabled": false,
                        "description": "Unique identifier for end-to-end request tracking and troubleshooting.",
                        "key": "x-correlation-id",
                        "value": "string"
                      },
                      {
                        "disabled": false,
                        "description": "Optional target organization for request routing purposes.",
                        "key": "x-target-org",
                        "value": "string"
                      },
                      {
                        "key": "Accept",
                        "value": "application/json"
                      }
                    ],
                    "method": "POST",
                    "body": {
                      "mode": "raw",
                      "raw": "{\n  \"contractId\": \"C01234567\",\n  \"customerCaseId\": \"CC01234567\",\n  \"severity\": 2,\n  \"description\": \"The server is experiencing performance issues since yesterday.\",\n  \"serialNumber\": \"SN01234567\",\n  \"serviceId\": \"S01234567\",\n  \"equipment\": {\n    \"model\": \"Dell PowerEdge R740\",\n    \"brand\": \"Dell\",\n    \"serialNumber\": \"SN01234567\"\n  },\n  \"endCustomerName\": \"Ecust Ltd.\",\n  \"endCustomerCaseId\": \"ECC01234567\",\n  \"productionImpacted\": true,\n  \"title\": \"Issue with server performance\",\n  \"language\": \"en\",\n  \"location\": {\n    \"state\": \"NY\",\n    \"address\": \"123 Main St.\",\n    \"country\": \"US\",\n    \"zipCode\": \"12345\",\n    \"assetSpot\": \"Rack 12, Shelf 3\",\n    \"city\": \"New York\"\n  },\n  \"contacts\": [\n    {\n      \"email\": \"john.doe@example.com\",\n      \"lastName\": \"Doe\",\n      \"firstName\": \"John\",\n      \"phone\": \"+1234567890\",\n      \"role\": \"Technical contact\",\n      \"principal\": true\n    },\n    {\n      \"email\": \"john.doe@example.com\",\n      \"lastName\": \"Doe\",\n      \"firstName\": \"John\",\n      \"phone\": \"+1234567890\",\n      \"role\": \"Technical contact\",\n      \"principal\": true\n    }\n  ],\n  \"requestedInterventionDate\": \"2026-07-01T10:00:00Z\"\n}",
                      "options": {
                        "raw": {
                          "language": "json"
                        }
                      }
                    }
                  },
                  "status": "Multi-Status (WebDAV) (RFC 4918)",
                  "code": 207,
                  "header": [
                    {
                      "key": "Content-Type",
                      "value": "application/json"
                    }
                  ],
                  "body": "{\n  \"caseNumber\": \"00123456\",\n  \"warning\": \"Case created successfully, but the attachment upload failed.\"\n}",
                  "cookie": [],
                  "_postman_previewlanguage": "json"
                },
                {
                  "id": "493b3374-ca13-4ba4-a7c3-73eb04167376",
                  "originalRequest": {
                    "url": {
                      "path": [
                        "cases"
                      ],
                      "host": [
                        "{{baseUrl}}"
                      ],
                      "query": [],
                      "variable": []
                    },
                    "header": [
                      {
                        "description": {
                          "content": "Added as a part of security scheme: oauth2",
                          "type": "text/plain"
                        },
                        "key": "Authorization",
                        "value": "<token>"
                      },
                      {
                        "disabled": false,
                        "description": "Unique identifier for end-to-end request tracking and troubleshooting.",
                        "key": "x-correlation-id",
                        "value": "string"
                      },
                      {
                        "disabled": false,
                        "description": "Optional target organization for request routing purposes.",
                        "key": "x-target-org",
                        "value": "string"
                      },
                      {
                        "key": "Accept",
                        "value": "application/json"
                      }
                    ],
                    "method": "POST",
                    "body": {
                      "mode": "raw",
                      "raw": "{\n  \"contractId\": \"C01234567\",\n  \"customerCaseId\": \"CC01234567\",\n  \"severity\": 2,\n  \"description\": \"The server is experiencing performance issues since yesterday.\",\n  \"serialNumber\": \"SN01234567\",\n  \"serviceId\": \"S01234567\",\n  \"equipment\": {\n    \"model\": \"Dell PowerEdge R740\",\n    \"brand\": \"Dell\",\n    \"serialNumber\": \"SN01234567\"\n  },\n  \"endCustomerName\": \"Ecust Ltd.\",\n  \"endCustomerCaseId\": \"ECC01234567\",\n  \"productionImpacted\": true,\n  \"title\": \"Issue with server performance\",\n  \"language\": \"en\",\n  \"location\": {\n    \"state\": \"NY\",\n    \"address\": \"123 Main St.\",\n    \"country\": \"US\",\n    \"zipCode\": \"12345\",\n    \"assetSpot\": \"Rack 12, Shelf 3\",\n    \"city\": \"New York\"\n  },\n  \"contacts\": [\n    {\n      \"email\": \"john.doe@example.com\",\n      \"lastName\": \"Doe\",\n      \"firstName\": \"John\",\n      \"phone\": \"+1234567890\",\n      \"role\": \"Technical contact\",\n      \"principal\": true\n    },\n    {\n      \"email\": \"john.doe@example.com\",\n      \"lastName\": \"Doe\",\n      \"firstName\": \"John\",\n      \"phone\": \"+1234567890\",\n      \"role\": \"Technical contact\",\n      \"principal\": true\n    }\n  ],\n  \"requestedInterventionDate\": \"2026-07-01T10:00:00Z\"\n}",
                      "options": {
                        "raw": {
                          "language": "json"
                        }
                      }
                    }
                  },
                  "status": "Bad Request",
                  "code": 400,
                  "header": [
                    {
                      "key": "Content-Type",
                      "value": "application/json"
                    }
                  ],
                  "body": "{\n  \"message\": \"Bad Request\",\n  \"error\": \"The request body must include either a valid 'serialNumber' or a 'serviceId'.\"\n}",
                  "cookie": [],
                  "_postman_previewlanguage": "json"
                },
                {
                  "id": "c2c7db48-5e5c-46cd-b174-44051c665ab1",
                  "originalRequest": {
                    "url": {
                      "path": [
                        "cases"
                      ],
                      "host": [
                        "{{baseUrl}}"
                      ],
                      "query": [],
                      "variable": []
                    },
                    "header": [
                      {
                        "description": {
                          "content": "Added as a part of security scheme: oauth2",
                          "type": "text/plain"
                        },
                        "key": "Authorization",
                        "value": "<token>"
                      },
                      {
                        "disabled": false,
                        "description": "Unique identifier for end-to-end request tracking and troubleshooting.",
                        "key": "x-correlation-id",
                        "value": "string"
                      },
                      {
                        "disabled": false,
                        "description": "Optional target organization for request routing purposes.",
                        "key": "x-target-org",
                        "value": "string"
                      },
                      {
                        "key": "Accept",
                        "value": "application/json"
                      }
                    ],
                    "method": "POST",
                    "body": {
                      "mode": "raw",
                      "raw": "{\n  \"contractId\": \"C01234567\",\n  \"customerCaseId\": \"CC01234567\",\n  \"severity\": 2,\n  \"description\": \"The server is experiencing performance issues since yesterday.\",\n  \"serialNumber\": \"SN01234567\",\n  \"serviceId\": \"S01234567\",\n  \"equipment\": {\n    \"model\": \"Dell PowerEdge R740\",\n    \"brand\": \"Dell\",\n    \"serialNumber\": \"SN01234567\"\n  },\n  \"endCustomerName\": \"Ecust Ltd.\",\n  \"endCustomerCaseId\": \"ECC01234567\",\n  \"productionImpacted\": true,\n  \"title\": \"Issue with server performance\",\n  \"language\": \"en\",\n  \"location\": {\n    \"state\": \"NY\",\n    \"address\": \"123 Main St.\",\n    \"country\": \"US\",\n    \"zipCode\": \"12345\",\n    \"assetSpot\": \"Rack 12, Shelf 3\",\n    \"city\": \"New York\"\n  },\n  \"contacts\": [\n    {\n      \"email\": \"john.doe@example.com\",\n      \"lastName\": \"Doe\",\n      \"firstName\": \"John\",\n      \"phone\": \"+1234567890\",\n      \"role\": \"Technical contact\",\n      \"principal\": true\n    },\n    {\n      \"email\": \"john.doe@example.com\",\n      \"lastName\": \"Doe\",\n      \"firstName\": \"John\",\n      \"phone\": \"+1234567890\",\n      \"role\": \"Technical contact\",\n      \"principal\": true\n    }\n  ],\n  \"requestedInterventionDate\": \"2026-07-01T10:00:00Z\"\n}",
                      "options": {
                        "raw": {
                          "language": "json"
                        }
                      }
                    }
                  },
                  "status": "Internal Server Error",
                  "code": 500,
                  "header": [
                    {
                      "key": "Content-Type",
                      "value": "application/json"
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                      "key": "Content-Type",
                      "value": "application/json"
                    }
                  ],
                  "body": "{\n  \"message\": \"Bad Request\",\n  \"error\": \"The request body must include either a valid 'serialNumber' or a 'serviceId'.\"\n}",
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                  "_postman_previewlanguage": "json"
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                "disableBodyPruning": true
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                "description": {
                  "content": "Uploads and associates a standalone document or file with an existing case.",
                  "type": "text/plain"
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                "url": {
                  "path": [
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                    "cases",
                    ":caseNumber",
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                  ],
                  "host": [
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                  ],
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                      "type": "any",
                      "value": "string",
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                      "description": "(Required) Unique Evernex support case number."
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                    "description": "Unique identifier for end-to-end request tracking and troubleshooting.",
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                      "value": "screenshot.png",
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                          "content": "Added as a part of security scheme: oauth2",
                          "type": "text/plain"
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                        "description": "Unique identifier for end-to-end request tracking and troubleshooting.",
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                        "description": "Optional target organization for request routing purposes.",
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                          "type": "any",
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                      {
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                    "method": "POST",
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                  ],
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                        "description": {
                          "content": "Added as a part of security scheme: oauth2",
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                        "description": "Optional target organization for request routing purposes.",
                        "key": "x-target-org",
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                      },
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                        "key": "Accept",
                        "value": "application/json"
                      }
                    ],
                    "method": "POST",
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                      "mode": "formdata",
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                        {
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                            "content": "(Required) Binary stream of the file to upload.",
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                  "path": [
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                  "host": [
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                      "disabled": false,
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                  "name": "Access token issued successfully.",
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                      "host": [
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                            "content": "(Required) Your application's unique client identifier.",
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                  "header": [
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                  ],
                  "body": "{\n  \"access_token\": \"string\",\n  \"token_type\": \"Bearer\",\n  \"expires_in\": 8128,\n  \"ext_expires_in\": 174\n}",
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                  "_postman_previewlanguage": "json"
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          },
          "item": [
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              "name": "Create Case",
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                ],
                "method": "POST",
                "auth": {
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                    },
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                      "value": "client_credentials"
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                },
                "body": {
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                  }
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              "response": [
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                      "query": [],
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                          "content": "Added as a part of security scheme: oauth2",
                          "type": "text/plain"
                        },
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                        "value": "<token>"
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                        "description": "Unique identifier for end-to-end request tracking and troubleshooting.",
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                      },
                      {
                        "key": "Accept",
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                    ],
                    "method": "POST",
                    "body": {
                      "mode": "raw",
                      "raw": "{\n  \"contractId\": \"C01234567\",\n  \"customerCaseId\": \"CC01234567\",\n  \"severity\": 2,\n  \"description\": \"The server is experiencing performance issues since yesterday.\",\n  \"serialNumber\": \"SN01234567\",\n  \"serviceId\": \"S01234567\",\n  \"equipment\": {\n    \"model\": \"Dell PowerEdge R740\",\n    \"brand\": \"Dell\",\n    \"serialNumber\": \"SN01234567\"\n  },\n  \"endCustomerName\": \"Ecust Ltd.\",\n  \"endCustomerCaseId\": \"ECC01234567\",\n  \"productionImpacted\": true,\n  \"title\": \"Issue with server performance\",\n  \"language\": \"en\",\n  \"location\": {\n    \"state\": \"NY\",\n    \"address\": \"123 Main St.\",\n    \"country\": \"US\",\n    \"zipCode\": \"12345\",\n    \"assetSpot\": \"Rack 12, Shelf 3\",\n    \"city\": \"New York\"\n  },\n  \"contacts\": [\n    {\n      \"email\": \"john.doe@example.com\",\n      \"lastName\": \"Doe\",\n      \"firstName\": \"John\",\n      \"phone\": \"+1234567890\",\n      \"role\": \"Technical contact\",\n      \"principal\": true\n    },\n    {\n      \"email\": \"john.doe@example.com\",\n      \"lastName\": \"Doe\",\n      \"firstName\": \"John\",\n      \"phone\": \"+1234567890\",\n      \"role\": \"Technical contact\",\n      \"principal\": true\n    }\n  ],\n  \"requestedInterventionDate\": \"2026-07-01T10:00:00Z\"\n}",
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                  },
                  "status": "Created",
                  "code": 201,
                  "header": [
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                      "key": "Content-Type",
                      "value": "application/json"
                    }
                  ],
                  "body": "{\n  \"caseNumber\": \"00123456\"\n}",
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                  "_postman_previewlanguage": "json"
                },
                {
                  "id": "91ca279a-bccd-497c-ab4f-b919efd494b5",
                  "name": "Partial Success. The support case was successfully created, but the associated attachment upload failed.\n",
                  "originalRequest": {
                    "url": {
                      "path": [
                        "cases"
                      ],
                      "host": [
                        "{{baseUrl}}"
                      ],
                      "query": [],
                      "variable": []
                    },
                    "header": [
                      {
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